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Q: For your single server co location, what is the server size limit?
A: We accept both rack mountable and tower servers. The server size can be up to 4U with the same low price.
Q: How do you calculate the 95th percentile bandwidth usage?
A:
The statistics are derived by taking a sample of the customer traffic every 5 minutes on the input and output bits sent and
received on the customer's Cybercon connection. These statistics are then aggregated over a monthly period
where the top 5% of the traffic is discarded to arrive at the 95th bandwidth usage.
Q: Do you offer loaner servers during service transfer?
A:
Yes, we do offer loaner servers to help new customers transfer from their old provider to us.
So there is no service downtime when you transfer your services to Cybercon.
Q: What managed services do you provide with your co location fees?
A: You don't pay extra fees for following managed services:
- 24x7 Unlimited server reboots;
- 24x7 Unlimited service restart;
- 24x7 Monitoring service: One service (port) monitoring per paid colocation server. Five services (ports) monitoring per
server farm customer.
- Online backup space: 10GB backup space per paid colocation server. 50GB backup space per server farm customer.
Our backup space can be mounted as a subdirectory on your Unix server via NFS and can be mapped
as an additional drive on your Windows server via Windows drive mapping;
- Cybercon Domain Name Servers for domain hosting. We will host unlimited domain names for you at no extra charge;
Q: What managed services do you offer for additional fees?
A:
We offer following services with additional fees:
- Network firewall services;
- Network VPN services;
- High Availability Load Balancers;
- Large data storage systems;
- Network routers and switches;
- System administration for Unix servers, Windows server, Cisco routers, ...... Etc;
These services are provided by our in-house engineers and are available 24x7.
If you are interested in specific rate, please Contact Us.
Q: Do you sell or rent server hardware and network devices?
A: Yes, we do sell AND rent server hardware and network devices. They include, but are not limited to:
Intel based server hardware; storage systems; network firewalls such as Netscreen, Cisco Pix, and Watchguard; load balancers
such as F5 BIG-IPs, Cisco content switches, and Cisco local directors; Cisco routers and switches, and more.
Rental servers and network devices are fully guaranteed. We will replace any failed hardware without any labor or parts costs.
Purchased servers and network devices have one-year hardware guarantee. After one year, you can purchase a service
contract from us to avoid extra charges when hardware fails. We only use fully tested premium quality hardware
for our customers. We have in-house engineers to support e-business and IT hardware and software.
We also sell all Dell hardware at discounted prices.
If you are interested in hardware and software, please Contact Us.
Q: What electric power do you supply to a rack or a cage?
A: Each full rack has a dedicated 20am 120V AC power circuit. Each 100 square feet of data center cage space
has two dedicated 20am 120V AC power circuits.
Q: Do you have a second data center for backup servers or disaster recovery?
A: Yes. Besides our main data center in
St. Louis, MO, we also have space on the East Coast,
just 15 minutes from New York City. Our Newark, NJ
data center is available for data backup and disaster recovery purposes. If you
are interested in leasing a full-height rack at our Newark location, please Contact Us.
Q: What telecom carriers are in your building?
A: Our building is the largest telecom facility in St. Louis, Missouri, USA. The following telecom
carriers are
in
our building: ATT, MCI WorldCom, Qwest, Level 3, Southwester Bell, and McLeod USA.
Q: Do you offer roof top space for wireless carriers?
A: Yes, we do. Our 18-floor building is located at the center of downtown St. Louis. It is an ideal place
for wireless carriers to colocate their equipment and antennas.
Q: Do you offer co location suites?
A: Yes, we do. We can build co location suites to your specifications.
If you are interested in receiving a quote, please Contact Us.
Q: Do you provide voice lines for our co location equipment?
A: Yes, we do. We offer voice lines from both baby Bells such as Southwestern Bell and CLECs such as McLeod
USA.
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