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Q: What managed services do you provide with a dedicated server?
A: You don't pay extra fees for following managed services:
- Unlimited replacement for failed server hardware. We keep a good inventory for most server parts and standby servers at
our data center for speedy replacement of failed hardware. No labor fee and no parts fee for hardware replacement;
- Free web based SMC software (web control panel) to manage your dedicated Unix server and server applications such as Web,
Email, and Databases. We guarantee and support the functions of our SMC web control panel for dedicated Unix Servers.
- Unlimited server reboots;
- Unlimited application restart (Windows servers: IIS, Microsoft SQL, Terminal service, PC Anywhere, VNC, Imail, Cold
Fusion; Unix
servers: Apache, Sendmail, Qmail, MySQL, SSH, FTP, IPtable firewall);
- Monitoring service: One service (port) monitoring per server.
- Online backup space: 10GB backup space per dedicated server. Our backup space can be mounted as a subdirectory on your
Unix server
via NFS and can be mapped
as an additional drive on your Windows server via Windows drive mapping;
- Cybercon Domain Name Servers for domain hosting. We will host unlimited domain names for you at no extra charge. We will
provide you with a Web based control panel for you to add and modify your DNS settings;
Q: What managed services do you offer for additional fees?
A:
We offer following services with additional fees:
- Network firewall services;
- Network VPN services;
- High Availability Load Balancers;
- Large data storage systems;
- Network routers and switches;
- System administration for Unix servers, Windows server, Cisco routers, ...... Etc;
These services are provided by our in-house engineers and are available 24x7.
If you are interested in specific rate, please Contact Us.
Q: What types of dedicated server do you offer?
A:
We offer four types of dedicated servers based on server hardware and operating systems:
Dedicated Unix servers,
Dedicated Windows servers,
Dedicated Sun servers, and
Dedicated Mac servers.
Q: What Internet backbones are used to serve my dedicated server traffic?
A:
We only use top brand tier 1 Internet backbones. Currently our data center has direct connection
to ATT, Sprint, Level 3, Qwest, and Genuity Internet backbones.
We utilize BGP (Border Gateway Protocol) routing that efficiently routes traffic by choosing the shortest path
available to deliver your webpages to end users. What this means is data will be sent to the user, say on ATT network, through
the ATT backbone, data will be sent to the user, say on Sprint network, through the Sprint backbone,
and data will be sent to the user, say on Level 3 network, through the Level 3 backbone.
If one or more backbones fail, BGP will automatically reroute your traffic to other working backbone connections.
Here is a sample traceroute result from our data center to major Internet backbones.
Q: Do you offer volume discount for high bandwidth users?
A:
Yes, we do. We offer high quality bandwidth at one of the lowest price in the industry. Please send your bandwidth
requirement and target
price you want to us, we will provide you with a custom quote immediately.
Q: What administrative access do we have for our dedicated servers?
A:
For a dedicated Unix server, you have root access to your server via SSH or Telnet.
For a windows server, you have administrator access via Microsoft Remote Desktop
(included with Microsoft 2003 server),
Microsoft terminal server (included with Microsoft 2000 server), VNC (free upon request), or PC Anywhere (payment required
upon request).
Q: What software do you include for a dedicated Unix server?
A:
Our default Unix server installation is CentOS. CentOS is an Enterprise-class Linux
Distribution derived from sources freely provided to the public by Redhat Enterprise Software. CentOS
conforms fully with the Redhat Enterprise's redistribution policy and aims to be 100% binary compatible.
(CentOS mainly changes
packages to remove Redhat's branding and artwork.)
We include following software with our default CentOS installation
- IPtable Firewall;
- BIND DNS server;
- Apache Web server;
- Microsoft Frontpage extensions;
- VSFTPD ftp server;
- Sendmail mail server;
- SSL secured server;
- MySQL database server;
- PHP;
- Graphic Webstat program;
- SSH;
- Perl;
Q: Do you provide voice lines for our dedicated servers for voice applications?
A: Yes, we do. We offer voice lines from both baby Bells such as Southwestern Bell and CLECs.
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