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Millennium Digital Media offers Real Time Live
Support to Customers using Livehelper
MSO provides live support via the web lowering costs and increasing customer
satisfaction
ST. LOUIS, MO – DECEMBER 7, 2004 – Livehelper.com, a leading provider of
technology facilitating real-time online customer service and support, today
announced that Millennium Digital Media(MDM), a cable and broadband services
multiple system operator with more than 130,000 customers has deployed
Livehelper on its high-speed Internet customer support web site. The Livehelper
solution, unlike email, allows Millennium Digital Media to address their
customers' inquiries in real time over the Internet.
"Livehelper is a great addition to our customer service and sales tools," said
Chen Zakaria, Vice President of Technology at MDM. "Many of our customers prefer
not to call or wait for an email response. We see chat as a highly effective and
efficient channel for resolving all customer inquiries. With Livehelper, we’ve
been able to provide instant problem resolution for customers while also
lowering our costs."
The Livehelper Solution is provided on an ASP (Application Service Provider)
basis eliminating the need for the major infrastructure investment normally
associated with customer service solutions. Using an ASP solution also allows
businesses to rollout the solution very quickly; Millennium Digital Media was
able to test and fully deploy the solution in less than 90 days.
"Having been selected by industry leader MDM is a testament to the substantial
value our solution offers this industry," said Steven Bond, Operations Manager
of Livehelper. "We look forward to working with MDM and other cable operators
enabling them to leverage the Internet as a new means of providing both customer
service and sales."
About Millennium Digital Media
Millennium Digital Media Systems is a privately held company, formed in May
1997. The Company is a single source provider of broadband services, including
analog and digital cable television, high-speed Internet access, and other
telecommunications services, primarily to residential customers, in suburban and
ex-urban communities. The Company currently provides these services to more than
129,000 customers throughout Maryland, Washington, Oregon and Michigan.
About Livehelper
Livehelper (http://www.livehelper.com) is a leading provider of real-time sales
and customer service solutions for the web. The Livehelper service enables
businesses to communicate with visitors on their web site in real time,
providing them instant assistance at the point of sale. The solution can also be
used to provide real time support and includes functionality which allows the
agent to view and control the visitor’s computer allowing them to directly fix
problems for customers. Providing web based sales and service allows businesses
to lower costs while at the same time providing faster access to assistance
leading to increased customer satisfaction.
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