Millennium Digital Media offers Real Time Live Support to Customers using Livehelper

MSO provides live support via the web lowering costs and increasing customer satisfaction

ST. LOUIS, MO – DECEMBER 7, 2004 – Livehelper.com, a leading provider of technology facilitating real-time online customer service and support, today announced that Millennium Digital Media(MDM), a cable and broadband services multiple system operator with more than 130,000 customers has deployed Livehelper on its high-speed Internet customer support web site. The Livehelper solution, unlike email, allows Millennium Digital Media to address their customers' inquiries in real time over the Internet.

"Livehelper is a great addition to our customer service and sales tools," said Chen Zakaria, Vice President of Technology at MDM. "Many of our customers prefer not to call or wait for an email response. We see chat as a highly effective and efficient channel for resolving all customer inquiries. With Livehelper, we’ve been able to provide instant problem resolution for customers while also lowering our costs."

The Livehelper Solution is provided on an ASP (Application Service Provider) basis eliminating the need for the major infrastructure investment normally associated with customer service solutions. Using an ASP solution also allows businesses to rollout the solution very quickly; Millennium Digital Media was able to test and fully deploy the solution in less than 90 days.

"Having been selected by industry leader MDM is a testament to the substantial value our solution offers this industry," said Steven Bond, Operations Manager of Livehelper. "We look forward to working with MDM and other cable operators enabling them to leverage the Internet as a new means of providing both customer service and sales."

About Millennium Digital Media

Millennium Digital Media Systems is a privately held company, formed in May 1997. The Company is a single source provider of broadband services, including analog and digital cable television, high-speed Internet access, and other telecommunications services, primarily to residential customers, in suburban and ex-urban communities. The Company currently provides these services to more than 129,000 customers throughout Maryland, Washington, Oregon and Michigan.

About Livehelper

Livehelper (http://www.livehelper.com) is a leading provider of real-time sales and customer service solutions for the web. The Livehelper service enables businesses to communicate with visitors on their web site in real time, providing them instant assistance at the point of sale. The solution can also be used to provide real time support and includes functionality which allows the agent to view and control the visitor’s computer allowing them to directly fix problems for customers. Providing web based sales and service allows businesses to lower costs while at the same time providing faster access to assistance leading to increased customer satisfaction.